Department

Management

Course Code

MGT 462

Course Title

PERFORMANCE MANAGEMENT

Course Credit

 3 hours

Prerequisite Course

102 MGT

Course Level

8

Course Description

This course is designed to provide knowledge of how the organizations  often view performance management as being primarily the end-of-year performance review. In truth, performance management is an ongoing, year-round function. The annual review is merely the culmination of the performance conversations that have been taking place throughout the year. In this course, student  study  how the organization managers are collaboratively  develop performance goals; provide feedback and coaching toward those goals; and review performance results. These three activities make up the performance management cycle.

 This course will  exploring the performance management process of the  organization. They then learn and utilize a three-phase process to effectively manage performance. In the first phase, to examine the performance competencies of their organization, which they will eventually use to assess employee strengths and development opportunities. They then learn how to apply the SMART goal-setting formula using their actual competencies, which will help to clarify expectations for the employee.

In the second phase of the process, they  learn techniques to observe performance and to provide ongoing coaching and feedback. They watch a demonstration and learn the key differences between observation and judgment. They use this concept to practice providing both positive and constructive feedback. Participants discuss the need for collecting data all year long, and they learn systematic methods for doing so. To conclude this segment of the class, learn the  tool designed to help them communicate feedback on a continual basis.

In phase three of the process, they practice with their actual rating system and learn to write clear, objective ratings for their employees. They then discuss difficult situations and practice their new skills by preparing and conducting a mock performance review.

Course Material

Books:

Herman Aguinis. Performance management : International Edition,3/E Pearson Education.

Reading Recommendation

http://hrweb.berkeley.edu/performance-management/forms

Course Language

English